GDPR compliance problems no segmentation of the customer/prospect file difficult customer loyalty due to limited segmentation If we add the parameter of remote work, the situation can become complicated to manage. Having customer relationship management software allows your team to have centralized data, synchronized on all remote workstations and accessible by the whole team. Help manage a remote team, especially sales teams. Distributing prospects, not stepping on the toes is important.
This will prevent Frank your salesperson
From contacting a customer who has just been contacted by marketing or after-sales service! Thanks to the CRM software, you have access to features that facilitate teamwork: Entering the various SMS Gateway Slovenia tasks in the CRM (call made, e-mail sent, note, etc.) Update of the contact or company file Creation of lists to distribute leads to your sales force Task Management Business Tracking and Courses and Sales Forecasting. Having access to this data allows the manager to coach and motivate the members of his team as well as possible and allows him to see the progress of the contracts in progress at any time. Beyond the commercial part, the
CRM makes it possible to transform
All the data entered into dashboards on the productivity of the sales team, the sales forecast, the results of the latest marketing BF Leads emails or the rate of response to your next event. In short, the CRM makes it possible to empower each member of the team and to follow this while being remote. Management of customer requests Whether from the forms on your company’s website, your email inbox or even from Facebook Messenger, connecting a C you to be hyper-responsive to customer requests, wherever you are on the globe and at any time, as your customers want today. Do you have teams “around the clock” 24/24 or distributed by geographical area.