2018, a progressive year with great advancements. The Velvetech team had exciting moments as we made remarkable progress in partnerships, improved our services, demonstrated our experience on some challenging projects, and also got some rewarding recognitions.
Here are the major highlights of the year’s accomplishments.
2018 Strategic Partnerships
A New Partnership with RingCentral
RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, this November made an announcement about their cambodia phone number data partnering with Velvetech to be an AI/ML . And Real-Time Speech Recognition solutions provider.
As part of the RingCentral Connect Platform™ Partner Program (CP3), we have all the precise technology . And resources to provide our clients with cutting-edge communications solutions. We are leveraging RingCentral’s open API to build custom, real-time transcription solutions with machine learning capabilities.
We highly appreciate this partnership . And henceforth denny m. foutch ceo it will help us to continue creating innovative solutions for exceptional customer experience and sales performance.
Microsoft Gold Partnership
With proven competency in over 80 areas, Velvetech maintains its Golden status in partnership with Microsoft in Application Development and as a Cloud Services Partner.
Our team provided the most effective and reliable information technologies to our clients through customized software development. We manifested deep core skills, dexterity. Andcapabilities that were very beneficial to the success of our clients. And partners.
Velvetech and bpm’online
In 2016 Velvetech partnered with bpm’online, a BPM & CRM software system provider. We have subsequently made exceptional growth as we are collaborating in the provision of sophisticated solutions for clients through our advanced-level certified staffs.
Together we have provided a competitive edge for numerous clients by the implementation of process-driven CRM. This solution has enabled b2c reviews extraordinary client experience, streamlined business activities to have better efficacy . And comprehensive performance.
January 31, our CEO will be giving talks on AI-Powered Customer Engagement: A Practical Approach to Sales Acceleration on bpm’online Global Tour. Make it a date with Veletech, other leading partners of this great event . And participants.
New Grounds with AI and Machine Learning
Real-Time Speech Recognition and Call Analysis
At the ConnectCentral 2018 in San Francisco, we announced and featured our integrated AI-Based Real-Time Speech Recognition and Call Analytics platform for RingCentral. Our AI cloud platform feeds conversational data to sales and service business support systems. It ensures accurate decisions and facilitates superior sales and customer service.
The platform works with both active phone calls in real time and with recorded call media files, providing different capabilities based on either method. It enhances call center quality control by flagging characteristics for actions in calls, messages, and other communications.
This AI platform applied to a live in-call conversational guidance and call-scoring can make the world of difference in customer engagement and boost performance at a contact center.
At the ConnectCentral 2018, we also demonstrated the platform’s capabilities in a Salesforce widget with call analytics. The same functionality will be available for bpm’online shortly. Stay tuned for the announcement.
The Real-Time AI Platform solution is readily available at RingCentral App Gallery. Velvetech is continually developing it, enhancing functionality by integrations and the addition of new features.