In May, we added a built-in translator to the operator workstation (AWS). We remind you that with its help, your operators can quickly provide a high-quality answer in any language. You can read more about the translator in our Knowledge Base.
In June, we improved the translator by adding
a button to the WAS to enable and disable this function (see the screenshot below). Now, if automatic translation was turned on by accident or you need to translate a message during a conversation, the malaysia whatsapp number data operator can easily manage this function. For example, the translator can turn on automatically if the first message from the client only indicates an email address.
Clicking on the button turns the function on or off for the request that the operator is currently viewing. If the button is blue, then automatic translation is working, and if it is gray, then it is disabled.
If the translation did not turn on automatically, but you turned it on manually, do not forget to select the language that will be used for translation.
Control the time of automatic closing of requests yourself
You asked, we delivered!
We added a new setting that allows you to automatically close requests if the customer waits in line for too long (for example, more than 20 minutes). This is especially useful during promotions or events, when the number of requests increases sharply.
The new setting automatically closes requests if the customer waits for an answer for too long. At the same time, the customer can be informed that the delay was caused by a sharp increase in the number of requests, and if their question concerned a common problem canada cell numbers that has already been resolved, the request is no longer relevant. You can also clarify that if their request is not related to this reason, they can resend the question. In this case, operators will be able to respond faster, since they will not be busy processing irrelevant requests.
Video instruction: translator in the LiveTex operator’s workplace
For those who prefer video format, we have prepared a video instruction , in which we have collected all the information about the translator in RMO:
– how to select the language into which customer messages will be translated;
– how to translate the operator’s message into the desired language;
– what hot keys will help in working with the translator;
– how to change the language of communication;
– where to see the number of remaining tariff symbols.
In addition, you can familiarize yourself with all the possibilities of the function in our knowledge base.
A series of articles on how to choose a channel and evaluate its effectiveness
Today, customers want to communicate not only by phone or email. They are looking for opportunities to communicate through website chats, messengers, and social networks. We have prepared what to look for to meet consumer expectations a series of articles that will help you choose the most suitable text channels for your business. Find out how to connect popular communication tools to the LiveTex chat platform and what tools will help improve the work of operators and analyze the results.
Online Tools for Effective Onboarding: How to Engage and Retain a Client
Attracting a client is only the first step, the next step is retaining the client.
It is important to establish the right interaction with them. If the client encounters difficulties when getting to know your product and cannot benefit from it, they will go to competitors. To prevent this from happening, you need to unobtrusively help the user understand the product, introduce them to all the features, and also come to the rescue in time if needed.
Onboarding helps with this. In this article , we will figure out why onboarding is needed. Share tips on implementing it in your company and tell you what online tools to use for effective client onboarding using the example of. Live Tex capabilities and more.
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