Imagine the following picture: the number of messages from clients increases sharply, and you are inundated with questions from clients on the website, social networks, messengers and email, like a real avalanche. Operators are on the verge of a nervous breakdown, desperately trying to switch between windows and cope with an endless stream of requests. At this point, clients begin to lose patience, get angry and eventually go to competitors.
Omnichannel helps solve the problem. With the help of one platform, all communication channels are combined into a single system.
How does it work?
For example, a client asks a question in a chat on the website, where an operator quickly helps him. After a while, he has questions again, but he already turns to Telegram and does not need poland whatsapp number data to explain everything again. The operator sees the entire history of communication, which allows him to answer faster and more accurately. Clients feel care and attention, and you do not need to be torn between different applications.
How does LiveTex help build a seamless dialogue with clients?
LiveTex is a universal chat platform that combines all text communication channels in one application (chat on the website and in the mobile application, social networks, messengers, chat bots, callback, email, etc.).
Single operator application
With it, you do not need to switch between tabs and windows. All requests from chat, social networks, messengers and email are now in one place.
Conversation history: instantly 7 best crms for startups in 2025 engage in conversation without repeated questions.
Message templates: maintain a high level of service.
Spell check: no typos!
Response timer: always know how long it takes to respond.
Customer card: seamless transition between channels.
Translator and user blocking: everything at hand.
LiveTex’s omnichannel nature
allows you to connect any text communication channels, ensuring convenient and continuous communication with customers.
Site services: site chat, offline form and callback.
Mobile App Chat: Customers can contact you through your mobile app if they need an urgent response.
Social networks: support for popular platforms such as Odnoklassniki, VKontakte, Instagram* and Facebook* allows you to always stay in touch with your clients there.
Messengers: Using WhatsApp**, Viber and Telegram is a fast and effective way to communicate with customers.
E-mail: a classic communication canada cell numbers channel suitable for more formal and long-term communications.
Avito: integration will allow you to respond more quickly to new customer messages and not miss out on buyers.
Additionally, with the Visitor API, you can integrate any unique channels you use.
Process automation
Chatbots take over repetitive requests and allow operators to focus on more complex tasks. They work 24/7 and significantly reduce the workload on your team.
Script bots: are integrated into a chat with a button interface, instantly responding to clients. They can also perform various actions, such as changing the tariff.
Text bots: analyze user questions and provide information from the knowledge base. They take on routine tasks and can work around the clock.
Smart bots: use artificial intelligence to imitate human speech, understand queries with typos, and can communicate in different languages. They learn from the results of communication, which allows them to constantly improve the quality of their responses.
An effective lead collection system
Use LiveTex to collect a contact base for future interactions. For this purpose, the service offers a wide range of tools: pre-chat fields for collecting contacts, an offline form and a callback for delayed communication and collecting customer data, engagement scenarios to increase conversion to appeal.
The client card*** automatically collects client contacts. It is always at hand in the RMO and Personal Account, and the operator can send an outgoing message in a messenger or social network in a couple of clicks, as well as contact the user in a text channel if he cannot get through.
Use the collected databases to send outgoing mailings*** in messengers and social networks. Notify clients about the status of the application, changes in the booking or arrange marketing campaigns.
Integration with CRM systems
With LiveTex, you can integrate your CRM, which allows you to track the history of interactions with clients and improve service.
Tip: ready-made integration*** with LiveTex is available for all Bitrix24 users without the need for programmers to configure it.
Real-time process management
LiveTex offers professional tools for managing the process of communication with clients:
Conclusion
With LiveTex, you can effectively manage communications with customers, increase their satisfaction, and optimize the work of your team. The platform offers everything you need for high-quality customer service in one convenient application. Register on the website and get 14 days of free access or write to our managers, and they will answer all your questions.