Every company undergoes a shift. This shift is part of natural development. Just as people in a company change, develop and grow, a company must also change its habits, corporate culture and constantly adapt to new opportunities and optimize company processes or customer communication.
Just as we moved from paper and pencil to printers and from calculators to Excel, we are also naturally moving towards digitalization.
Salesforce is the world leader in the market for CRM platform options and corporate cloud solutions. But it can do much more. It helps companies with business management, back-office and marketing, and customer experience. It consists of many clouds, and standard functionalities are available within each cloud. At the same time, the solution can be customized according to your requirements, including connections to your internal systems. See what options it offers to contact centers.
How long does it take to implement the tool?
Many factors influence the length of a Salesforce implementation. It depends on how your processes are set up and what industry you are in.
For startups, the implementation of the first processes women database usually takes less than a month. As mentioned above, there are not many processes associated with the change. The decision-making process and specifications also have a large impact on the length of the implementation.
For larger companies, the process can take from 3 months to a year.
However, we also have experience with several years of development. A lot depends on the client’s requirements and the scope of the implementation. In this regard, an accurate description of expectations is extremely important.
Salesforce releases new features and capabilities several times a year, so there is always something to work on and where to move the system. We see this as one of the main advantages. The client does not have to worry about the new platform becoming obsolete.
And where Salesforce’s own capabilities are not enough, there is the option of additional programming. Read more here.
How much does implementation cost?
A question that is an integral part of every change. The how to make wishes come true amount often determines whether to make the change or not. However, the price is a very individual matter. The price offer always depends on the specific requirements of the client.
We can divide the initial costs into the implementation itself and licenses.
Implementation means integration, changes related to the client’s processes and systems, etc.
A license typically means the number of users who will use Salesforce and the instance license containing the features provided by Salesforce.
What is required from you?
The most important thing is your attitude. Yes, it really is.
We fully understand that changing the system brings with it many unknowns at first. We encounter this every day.
You have to deal not only with technical issues, but also with concerns from your employees. Humans are naturally cautious and prefer to work with known flaws rather than take the risk of something new and unknown.
But thanks to our experience, we can solve and answer all your questions. Communication is always important. We can show various examples of working systems.
Be open to changes and admit that there is a platform that can help you. This also requires an active approach in the form of defining your requirements. If you are open in communication, cooperation will go much better.
The question of involvement depends on the size of the company.
For startups, the involvement of the business owner or thailand data process owner is usually important.
One developer is needed for integration. We’ll take care of the rest.
In a larger company, it is usually more complex and the collaboration is also much more sophisticated. The entire team is responsible for delivering the solution. The team consists of a project manager, business analyst, architect, testers, OPS and we need cooperation from the security team.
You can look at the completed projects and easily see that we have experience with companies from various industries and different sizes.
Is SaaS secure?
The Salesforce platform is purposefully tested by independent authorities . It has all the necessary certifications. Salesforce has three key values - trust security, innovation, customer success, equality.
But that’s just the tip of the iceberg. This is a very broad question, to which we have dedicated a separate article, you can read it here .
Can I use my own data?
The answer to this question is unequivocal – yes . Your data is in the Cloud and is safe.
If you’re comfortable with a higher level of security, you can always use Salesforce Shield – data encryption, which provides field-level encryption for your instance.