Automation of business processes is one of the main priorities of many companies. In this article, we will consider how AI-based chatbots help to reduce the workload of employees and save resources. You will also learn how, using LiveTex solutions, you can quickly implement such a bot without complex technical settings and get maximum benefit for your business.
What are AI Chatbots?
AI-powered chatbots are programs that use machine learning and natural language processing (NLP) to communicate with users. Unlike simple bots with predefined responses, AI bots can understand queries, adapt, and respond to them more naturally, even if the questions oman whatsapp number data are phrased outside the box. This makes them flexible and effective in a variety of communication scenarios.
According to the McKinsey Global Survey 2023 report, 25% of executives are already using AI in their processes, and 40% of companies plan to increase investments in this technology in the coming years. Customer support departments are becoming key areas for automation.
Instant answers
Chatbots respond to customers immediately, reducing wait times, especially during peak times. They can provide information on order status, delivery times, or update data upon request.
24/7 access
Customers can contact the chatbot at any time of the day or night, which is especially important for companies working with customers from different time zones.
Freeing employees from routine
Bots handle routine canada cell numbers questions, allowing employees to focus on complex tasks, increasing their productivity and customer satisfaction.
Personalization
AI bots can use data about a customer’s previous interactions and preferences to provide personalized responses or recommendations.
Saving money
Automation reduces the need to expand your team during peak periods, as chatbots can handle multiple requests simultaneously.
Most executives see AI as more than just a way to cut costs. A Gartner study found that only 17% of companies are 7 best crms for startups in 2025 implementing AI to cut costs, while 38% are doing so to improve customer service, highlighting the value of automation in improving customer experience.