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8 Best CRM for Small Business in 2025

and how to choose the one that suits you best

Looking for the best CRM for your small business?

I will talk about the best choices without confusing you with many details about the features.  Instead, I will clearly explain when to choose a CRM .

Additionally, I will summarize the different review scores to highlight what other small businesses think.

Here’s a quick rundown of what I’ll be covering:

  1. How to define the best customer croatia phone number data relationship management solution for your small business?
  2. Ranking the 8 best CRMs for small businesses
  3. Which of these CRMs should you choose in which case?
  4. Why the best CRM is the one your sales team uses?
  5. 3 Steps to Customer Relationship Management Success

Choosing and Ranking Customer Relationship Management Systems for Small Businesses: Methodology

There are three questions to ask how to run a customer satisfaction survey yourself before choosing a good CRM for a small business:

  1. Is it right for your use case and business?
  2. Is it compatible with the rest of your sales tools?
  3. Is this a good customer relationship management system?

To answer question 1, start with your exact use case and business type:

  • Are you a small or medium-sized business (SMB) actively selling B2B products? Salesflare is the perfect fit for you.
  • Are you more into real estate? Check out our Propertybase review in this article .
  • Are you in another type of B2C business and need a sales tool? Check out Pipedrive or Freshworks CRM . (You can also check out these comprehensive lists of the best sales CRMs and best lead tracking software .)
  • Are you an SMB focusing on b2c reviews marketing automation? Take a look at HubSpot, ActiveCampaign , or EngageBay .
  • Want something that can literally 8 Bes  do everything and isn’t designed for anything in particular? That sounds like Zoho CRM Plus .
  • Are you working for a company with 200+ employees? You’ll probably need an enterprise CRM like Salesforce . Also… why did you Google this?

To answer question 2, ask yourself if the CRM systems you are considering are a good fit for your sales tools. I have made specific breakdowns for the following:

  • For Outlook
  • For Gmail / For Google Workspace
  • For LinkedIn
  • For your mobile phone

Finally, for question 3, you can look 8 Bes  for CRMs that are highly rated by their users across all platforms. To do this, check the CRMs on this list and their overall ratings.

 

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